Customer Care

If your question is not answered below,

please feel free to get in touch anytime.

 

 

RETURNS AND EXCHANGES

 

IF SOMETHING WENT WRONG

I want you to be happy with your purchase.

If for any reason you are not 100% satisfied with your product, please contact me. Friendly customer service is my priority and I'll do my best to solve the problem reasonably.

 

You can return your purchase from Etsy within 14-days from the date of purchase. The item must be returned in its original, unused condition. The buyer is responsible for return shipping costs.

 

Once I received the returned item(s) the charges will be credited to your original payment method excluding shipping costs, which are non-refundable.

 

If your package arrives wholly destroyed, please contact me immediately and send me photographs of the damage and I will replace the product.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

COPYRIGHT

Lykkefund products cannot be used for personal design purposes or reproduction. All illustrations are strictly protected by copyright. Lykkefund Paper is a registered brand.

 

PERSONAL DATA PROTECTION

All personal information you provide me with will be used to ensure deliveries to you, to provide offers and information to you and will not be shared with third parties. You have the right to inspect the information held about you and request Lykkefund to delete or correct the information held about you.

 

WHOLESALE / RETAIL

Lykkefund is always looking forward to sharing its products around the globe.  If you are interested in becoming a retailer for Lykkefund Paper please get in touch via "Become a stockist". You can also write me via hello@lykkefund.ch, and I will gladly get back to you shortly.

 

CUSTOM PROJECTS

Lykkefund Paper produces ready-made stationery and is also happy to act as a custom design studio.  I am available to take on custom design and illustration work. Please use the contact form or email me at hello@lykkefund.ch with details about what you have in mind and I will gladly get back to you shortly.

 

 

 

SHIPPING AND PAYMENT

 

PAYMENT METHOD

On Etsy.com you can pay with PayPal and all common credit cards. If you don't wish to buy via Etsy.com, please contact me for further assistance.

 

On Etsy, the payment is always due to the time of checkout.

 

Please make sure the address listed is correct when placing your order. Items will be shipped to this address. I cannot be held responsible for lost orders, for I am not able to track them unless you select tracked shipping.

 

SHIPPING METHOD

Unless otherwise agreed I ship Priority via the  Postal Service. When you want to trade time for savings, please request Economy shipping.

 

TRACK AND TRACE

Depending on the shipping destination, track and trace can be added for an additional amount of CHF 6.- at buyer’s request, since charged extra by the Postal Service.

 

ESTIMATED DELIVERY

Items listed on Etsy are ready to go, and Lykkefund takes pride in fast shipping and tries to ship within 2 business days after the payment has been received. Saturdays and Sundays are not considered business days.

 

Please consider the following estimated delivery times:

Domestic orders: 1-2 business days;

European orders: 3-4 business days;

International shipments: 4-8 business days.

 

SHIPPING AND INSURANCE

Lykkefund does not insure packages; however, insurance can be added for an additional amount at buyer’s request. If you have any specific needs concerning the shipment of your order, simply let me know, and I will accommodate you. Please be aware that shipping modifications can incur an additional fee.

 

INTERNATIONAL SHIPPING

For international shipments, you are responsible for any fees, taxes, duties and customs charges that may be incurred by your country.

 

 

 

 

 

SHOP FACTS

 

ENVIRONMENTAL AWARENESS

Lykkefund takes sustainability seriously.

All paper goods are printed with mineral free,

plant based ink on eco-certified paper, and use eco-friendly packaging.

 

GIFTS

If your order is a gift for a specific event, like a birthday, I can include a note and even wrap the gift. Please provide me with the text to include.

 

OUT OF STOCK ORDERS

Please email me at hello@lykkefund.ch and kindly let me know which product interests you. I will gladly notify you when it comes back to stock.

If a product you just bought is sold out, I will cancel the order and the amount paid will be credited to your original payment method.

 

SHOP HOLIDAYS

In addition to public holidays, Lykkefund may be closed on other days. All holidays will be announced on the shopping platform.

 

HOW TO STAY UPDATED

I will notify about new products, back to stock orders, holidays and more on my Instagram so be sure to follow me there. Also, don't  forget to sign up for my newsletter for future news and specials.

 

FEEDBACK

Your feedback is much appreciated! I would love to hear what you think of your purchase and the service you receive. To review your recent purchase(s), please follow the guidelines on Etsy.com

 

 

 

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THANK YOU

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Copyright 2018

Lykkefund Studio,

all rights reserved